Mall Manager

A-General :

• o ensure the mall is presented to its customer in the highest possible standards by maintaining the interior and exterior of the building.
• Conduct regular inspection of the interior of the property with specific attention on cleanliness, preventive maintenance, health and safety, fire and safety, security and parking.
• To complete the quarterly property inspection reports to tract maintenance programs and repairs in the complex including the follow up to ensure corrective measures are completed in a timely manner.
• Provide detail annual budgets, with back up notes for all expenses related to the interior of the mall to be included in the annual operating budget.
• Recommend/Purchase required equipment as need to maximize efficiency of the interior cleaning, traffic & security team.
• As per directives from the Management, enforce rules and regulations are followed by the Tenants with particular focus on issues.
• Monitor and review the performance of all contract service providers to ensure scope of work contained in the contract is complete.
• Serve as a Team Leader for the Crisis Management Responses Team.

B-Cleaning:

• Coordinate with cleaning contractors to ensure proper manpower is in place to maintain the interior of the mall in the highest possible standard.
• To oversee the cleaning contracts including scheduling of cleaning staff of 100 personnel, implement a cost-cutting program and improve cleaning efficiencies.
• To ensure that the Exterior Cleaning company delivers the standards in cleaning the Building Façade, Mall High level, Parking and Periphery.
• Ensure washrooms are properly cleaned and stocked at all times.
• Food Court, Mall front of the house areas, entrances, parking, back of the house areas, periphery and exterior of the building are maintained at all times to set standards.

C-Facilities:

• To coordinate the repairs and maintenance projects, properly inspections to ensure items are delivered in a timely manner
• To oversee the duties and performance of the exterior maintenance contract to ensure the exterior of the building in maintained to the highest level possible.
• Report any unsafe condition which requires repair to the top management for immediate remedies.
• To ensure that all vertical transports smooth functionality and safety. Proper lighting, air-conditioning levels, sliding door, parking fit to use and toilet facilities are always in a workable condition.
• To review the Planned Preventive Maintenance (PPM)

D-Security:

• To oversee the security contract with service provider including scheduling of security staff, cost control and coordination with the interior and exterior security team
• Along with the service provider supervisory team develop and approve staff schedule to ensure a proper level of staff at all time.
• To coordinate and conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communications systems, and other security procedures relating to the tenants of the Mall.
• To develop a strong working relationship with all important Municipal Emergency services including Police/ Government Authorities.
• Monitor and review the CCTV system to ensure proper procedures, records and recordings are maintained.
• To develop a Standing Operating Procedure and policy for all functions.

E-Health & Safety:

• To identify and inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors and the general public.
• Conduct Health & Safety Audits, implementation of Audit recommendation and follow up on safety audit issues.
• Under the guidance of the Management oversee any remedial repair works to ensure there is no safety, risk to customers.
• Conduct hygiene inspections and ensure standards are maintained as per required standards.

F-Fire & Safety:

• To establish the Fire Safety Program of the Mall.
• To oversee the fire and safety training and implementations program in the complex.
• Conduct quarterly fire inspection audits of interior areas to ensure all fire extinguishers. Sprinkler system, emergency lighting, and other fire safety elements are working at all times.
• Prepare a quarterly fire and safety inspection report formally documenting any risk areas in the building, retail shops along with recommended remedial measures.
• Oversee the daily inspection of all services corridors to ensure no tenant or other materials are being stored, temporarily or permanently in the service corridor.
• Conduct quarterly fire and safety drills for all key emergency response team members.

G-Traffic Management & Taxi Service:

• To oversee the traffic management system including the coordination and scheduling of traffic team, maintaining and fine-tuning traffic management systems (barriers, counters, shutters, variable message signage) and taxi greetings teams.
• Oversee the traffic management staff to ensure proper coverage at peak times and to keep vehicular traffic moving through the premises.
• To coordinate with taxi company supervisors to maintain proper procedures for the taxi drop off and pick up areas.
• Complete a daily report of vehicular traffic and other issues and provide a summary on a weekly basis to the Asset Management.
• To oversee the exterior and interior wayfinding signage and recommend appropriate changes.

H-Marketing /Customer Service/Promotion Media:

• To ensure all the Marketing Events /Promotions are managed through Security and Cleaning.
• In coordination with the Promotions and Media Department oversee the set-up and take down all temporary leasing displays.
• Provide necessary infrastructure for the incoming tenants.
• In coordination with Customer Service Staff, ensure all mall promotional signs, directories and other materials are in proper place during all operational hours.

I-Training/Process Management:

• Will ensure the following training programs are imparted to the service providers and the customer service staff to enhance their skills set, response time and customer handling skills.
• Fire Safety
• Emergency and Evacuation Procedures.
• First Aid and its application
• Disaster Management and business continuity.
• Customer requirements, expectations, and preferences.
• Customer satisfaction and building relationships.
• To design processes to address quality and cycle time, learning from past projects, cost control, new design technology, productivity, and other efficiencies/effectiveness factors.
• To ensure all day to day operations of key production.
• Delivery process design accommodates all key operational performance requirements.
• To coordinate and test design all product delivery processes to ensure capability for the trouble-free and timely introduction of products/services.