Job Details
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Job Description
- You will lead MS delivery operational, financial performance and customer satisfaction
- Handle specific contract delivery performance
- You will conduct Operating Level Agreements (OLA) signed with other service delivery units
- Drive operational excellence
- You will, also identify delivery trends-possible Add on Sale
- Be responsible for performance & motivation of personnel
- Be responsible for building competency and efficiency within the department to support existing and upcoming technology requirements in relationship to project demands
- Responsible for enabling automation/innovation in deliver to take cost out
- Build & develop the leadership team at all levels as per right span of control
- Sustaining existing business as well as participating in new business opportunities and advanced planning of technology support
- Foster a culture of innovation and continual development within their sub-unit
- Conduct or participate in hiring process for their function
- Ensure fulfilment of all learning & development needs of personnel
- Creates a productive work environment for the individuals and own organization
- Ensures service delivery execution
- Applies service delivery strategies
- Ensures execution of work
- Line Responsibility
- Tools and Automation Transformation
Job Requirements
Key Qualifications:
- Degree in Engineering with 10-12 years of experience in Telecommunications with a minimum of 10+ years management in the operations of telecom networks
- 2-4 years of experience of managing IM/PM/CM operations
Technical/ Professional/ Business/ Human Competence
- Customer insight
- Market insight
- Innovation skills
- Financial acumen
- Service Delivery Processes, Models and Strategy
- Highly motivated individual with the ability to motivate others
- Experience of managing large teams in a multi-vendor/ multi-technology environment preferred
- The ability to create and drive concepts as well as directives
- Excellent Communication, organization, planning and negotiation skills
- Understand Ericsson’s processes, knowledge of Ericsson structure
- Must have excellent consulting and coaching skills for knowledge share
- Very good skills in oral and written communications
- Self-starter with excellent problem solving and prioritization skills
- Ability to develop and give effective presentations to various levels
- Values and behavior: Ericsson Core Values, dedication and an eye for detail