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MS Delivery Manager

Ericsson
Cairo, Egypt
Posted 4 years ago
55People have clicked1 open position
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Job Details

Experience Needed:
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Job Description

  • You will lead MS delivery operational, financial performance and customer satisfaction
  • Handle specific contract delivery performance
  • You will conduct Operating Level Agreements (OLA) signed with other service delivery units
  • Drive operational excellence
  • You will, also identify delivery trends-possible Add on Sale
  • Be responsible for performance & motivation of personnel
  • Be responsible for building competency and efficiency within the department to support existing and upcoming technology requirements in relationship to project demands
  • Responsible for enabling automation/innovation in deliver to take cost out
  • Build & develop the leadership team at all levels as per right span of control
  • Sustaining existing business as well as participating in new business opportunities and advanced planning of technology support
  • Foster a culture of innovation and continual development within their sub-unit
  • Conduct or participate in hiring process for their function
  • Ensure fulfilment of all learning & development needs of personnel
  • Creates a productive work environment for the individuals and own organization
  • Ensures service delivery execution
  • Applies service delivery strategies
  • Ensures execution of work
  • Line Responsibility
  • Tools and Automation Transformation

Job Requirements

Key Qualifications:

  • Degree in Engineering with 10-12 years of experience in Telecommunications with a minimum of 10+ years management in the operations of telecom networks
  • 2-4 years of experience of managing IM/PM/CM operations

Technical/ Professional/ Business/ Human Competence

  • Customer insight
  • Market insight
  • Innovation skills
  • Financial acumen
  • Service Delivery Processes, Models and Strategy
  • Highly motivated individual with the ability to motivate others
  • Experience of managing large teams in a multi-vendor/ multi-technology environment preferred
  • The ability to create and drive concepts as well as directives
  • Excellent Communication, organization, planning and negotiation skills
  • Understand Ericsson’s processes, knowledge of Ericsson structure
  • Must have excellent consulting and coaching skills for knowledge share
  • Very good skills in oral and written communications
  • Self-starter with excellent problem solving and prioritization skills
  • Ability to develop and give effective presentations to various levels
  • Values and behavior: Ericsson Core Values, dedication and an eye for detail

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