Key Account Engineer

Essential Functions:

• Manage TEPCO program key accounts, serious production issues such as schedule misses, quality issues and general opportunities for improvement.
• Works alongside Marketing and Sales team to ensure continuous improvement activities.
• Works closely with other departments including Supply Chain, Operations, Quality Assurance, Cross Functional teams, and Distribution to quickly and effectively solve customer issues
• Provides reports and records notes. Utilizes appropriate tools to analyze trends and highlight concerns, such as at-risk deliveries, disconnects between design and manufacturing, or recurring quality issues.

Initiates outbound communications to customers for:

• Follow-up and manage delivery schedule misses and quality issue resolutions.
• Collect and analyze information on reasons for schedule misses and quality issues in order to proactively recommend future improvements (i.e. supplier selection based on capabilities, capacity levels, metrology capabilities)
• Internally communicate customer needs gap analysis within all departments, including the Production, Project Management, Marketing, and R&D.
• Assist to define key account customer value proposition based on trends of current issues, specific customer feedback, and general key account knowledge.
• Contribute ideas based on experience and customer knowledge that will continuously improve the department and the company.
• Work with supply chain and factories to prioritize schedule with customer escalation.
• Comply with federal, state, and company policies, procedures, and regulations.