Associate Support Engineer

SAP - Cairo

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Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Arabic, English
1 open position
About the Job

Purpose and Objective of Job:

SAP Egypt CoE, seeks a Support Engineer responsible to understand and proceed on the new business models and operational challenges of Premium Engagement & Enterprise Support Customers.

Expectations and tasks of the job:

Provide necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models. Deliver innovations engage pro-actively with Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer’s situation. Support customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO). Resolve production down situations and escalations. Ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand. Deliver in an efficient way industrialization is a must. Build supportability features, standardize and automate delivery of content and invent new delivery models.

Main Tasks and Duties:

  • Identifies top issues in key account engagements
  • Perform analysis of system landscape and technical issues
  • Perform analysis of core business processes for all applications
  • Perform analysis of system and application operation including Performance optimization
  • Delivery Onsite & Remote services for Premium Engagements , Enterprise Support and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services
  • Actively provides customer feedback to development based on delivery
  • Ensures that services and documentation are available and up-to-date for the respective area of expertise
  • Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
  • Additional tasks:
  • Participates in internal projects driven by internal requirements
  • Participates in Backoffice and de-escalation support activities

Job Requirements
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field of study
  • Exceptional written and spoken communication skills in English and Arabic,
  • Strong presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills fixable with high change agility
  • Proven problem-solving skills and strong work ethic are required

Work Experience:

  • Experience must include 1-2 years with at least one of the following Roles:
  • SAP Basis Administration with HANA experience preferred , SAP ABAP Development , SAP Java development or technical Architectural experience (Technical Planning, performance tuning, troubleshooting); SAP Cloud Platform Integration (Technical Planning, performance tuning, troubleshooting); SAP Process Orchestration/integration (Architecture Planning, Adapter connectivity, B2B communication, Upgrades, performance tuning, trouble shooting).
About this Company

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we... (More)

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