Job Details
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Job Description
Responsible For:
- Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Make sure that all customers’ issues are handled.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow up (Call and Email) with customers in case of pending/escalated issues.
- Communicate clearly and effectively with customers
- Handle and resolve Customer Concerns
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
Job Benefits:
- Remunerative salary
- Social Insurance
- Location: New Cairo.
- 2 days off (Friday is a fixed off & one day rotational).
Job Requirements
Job Requirement:
- Bachelor’s degree (Graduates only).
- Very good English.
- Call Center Experience is must (at least 2 years).
- Preferred New Cairo residence or nearby.
- Good Computer skills (excellent in word and excel usage).
- Strong communication, negotiation & active listening skills
- Males and Females.
- Maximum age 30.
- Determined Military Service Status.
