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Telecommunication Engineer Supervisor

Xceed
Maadi, Cairo
Posted 4 years ago
27Applicants for1 open position
  • 23Viewed
  • 0In Consideration
  • 20Not Selected
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Job Details

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Job Description

Supervising the Communication support and Communications controller’s teams (Voice & Data) in the performance of their duties and in the general execution of the day-to-day activities through Xceed infrastructure.

Your role will be:

  • Manage the Communications Support team in Troubleshooting and resolving PBX (Cisco & Avaya) and data network problems.
  • Track and analyze fault histories in the long term resolution of intermittent problems.
  • Escalate unsolved problems according to the escalation procedures.
  • Prepare regular reports regarding the PBX and the data network performance.
  • Receive inquiries from different teams regarding current or planned projects and takes appropriate action to resolve problems or plan for upgrades.
  • Analyze and ensure the reliability of the communications systems on a regular basis to provide highest level of performance, availability, and security.
  • Send Incident Notification reports to different depts. before planned outage.
  • Develop training plans to enhance team's planning skills.
  • Plan shift schedule
  • On-call in case of emergency.

Job Requirements

  • B.Sc. in Communications and Electronics engineering from a well-recognized university.
  • Technical Expert level Certifications and training related to PBXs (Cisco, Avaya) and data networks.
  • At least 5 years of experience in technical support. 3 years experience as a team leader in network/PBX/ACD support operations.
  • CCNP Certified is a must
  • Professional Certificate in Unified Contact Center Enterprise (UCCE) with experience in Automatic call distribution (ACD)
  • Excellent Command of the English Language
  • Males Only

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