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Job Description
- Develop the after sales area within the company through establishing a new strategy to achieve the company’s objectives.
- Coordinate between the Technical Support and the Service Center in solving any arising conflicts.
- Work on getting more maintenance contracts to increase the business volume and revenue of the department.
- Taking ownership of customer issues (only when needed) by handling the reported problems until being solved.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Develop the team skills to solve all problems in easier, timely, and effective way.
- Conduct site visits whenever needed with the assigned engineer to visit customers if the problem is unsolved easily.
- Prepare all reports to evaluate the progress of the problems.
- Raising all the technical problems to the suppliers & following up with the Service Center manager & the TS team until being solved.
- Getting all the required Service Manuals & Parts list from the suppliers with coordination with the Service Center Manager
- Monitoring the usage of the spare parts & coordinating the spare parts orders.
- Coordinating with the service center manager all the defective items that need to be sent to the suppliers as return for credit or repair & return, packing them properly.
- Coordinate with the technical support team and the sales department to handle all the required demos for our client.
Job Requirements
- Engineering background is a plus.
- 7-10 years’ experience in a managerial position
- Customer service and negotiation skills.
- Strong organization skills.
- Dynamic and initiative person.
- High level of facilitation skills including interactive/ communication skills
- Fluent knowledge of Arabic & English languages (written and spoken).
- Ability to Work under pressure.