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Customer Service Representative

Men's Club
Cairo, Egypt
Posted 4 years ago
59Applicants for1 open position
  • 34Viewed
  • 23In Consideration
  • 11Not Selected
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Job Details

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Job Description

  • Answer incoming calls to handle customers inquiries & complaints
  • Resolve hard calls by finding suitable solutions & escalate to CS manager.
  • Coordinate customers request & follow up with stores to exceed their expectations
  • Explain & simplify company policies & procedures to customers
  • Conduct outbound calls, follow-ups
  • Support CS manager for any needed reports
  • Handle all inquiries & complains related to social media platforms

Job Requirements

  • Bachelor’s degree
  • Customer service / Call Center experience not less than 1-2 years, preferred on fashion field or related
  • Very Good in both spoken and written Arabic and English languages
  • Strong communication, negotiation & active listening skills
  • Preferred retail knowledge

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