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Job Description
- Answer incoming calls to handle customers inquiries & complaints
- Resolve hard calls by finding suitable solutions & escalate to CS manager.
- Coordinate customers request & follow up with stores to exceed their expectations
- Explain & simplify company policies & procedures to customers
- Conduct outbound calls, follow-ups
- Support CS manager for any needed reports
- Handle all inquiries & complains related to social media platforms
Job Requirements
- Bachelor’s degree
- Customer service / Call Center experience not less than 1-2 years, preferred on fashion field or related
- Very Good in both spoken and written Arabic and English languages
- Strong communication, negotiation & active listening skills
- Preferred retail knowledge