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Job Description
- Dealing with clients and interact with them via various channels: phone, chat, e-mail, etc.
- Closing sales with clients.
- Handling outgoing/incoming packages and Domestic tours for groups and FIT from A to Z Including accommodation, aviation, visa, tours... etc.
- Preparing quotations and itineraries.
- Handling invoices and issuing of vouchers.
- Have experience in Contract Managing and Reservation issue.
- Develop Internal and External tours.
- Arranging Tailor Made/ Fixed Outbound and Inbound Packages.
- Handle the sudden circumstances of clients.
- Manage relation with suppliers.
- Participate in Planning and launching different product.
- Evaluating customers’ holidays and issuing appropriate feedback forms.
Job Requirements
- BA/BS degree or equivalent.
- Minimum 5 years’ Experience in the field of Outgoing/Incoming tourism
- Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
- Very good user of travel booking engines
- Booking engines operations experience B2B or B2C
- Able to perform quotation & offers (FIT & Groups)
- Handle urgent & last-minute bookings operations
- Corresponding with DMC's
- Awareness of ticketing via Amadeus system is a plus
- Selling skills & techniques oriented
- Customer service oriented
- Male - Female.
- Excellent in English.
- Strong basic computer skills
- Easily and quickly identify and resolve problems.
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