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IT Help Desk Specialist - Hurghada

Sukari Gold Mines
Hurghada, Red Sea
Posted 4 years ago
168Applicants for1 open position
  • 77Viewed
  • 29In Consideration
  • 10Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
  • Ability to use the organization's trouble ticket system to log calls, update status and document resolutions
  • Check failed Logins for workstations/Laptop.
  • Escalate situations requiring urgent attention – by email and phone.
  • Report recurring problems – by email and phone
  • Check System center application reports and task any required action.
  • Install, modify, and repair computer hardware and software

Job Requirements

  • Bachelor’s degree in computer science (or related area) preferred.
  • Males Only
  • Vendor Certifications (CompTIA A+, N+ and MCP) are preferred, but not required.
  • 1-3 years’ experience in the same position.

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