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Job Description
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
- Ability to use the organization's trouble ticket system to log calls, update status and document resolutions
- Check failed Logins for workstations/Laptop.
- Escalate situations requiring urgent attention – by email and phone.
- Report recurring problems – by email and phone
- Check System center application reports and task any required action.
- Install, modify, and repair computer hardware and software
Job Requirements
- Bachelor’s degree in computer science (or related area) preferred.
- Males Only
- Vendor Certifications (CompTIA A+, N+ and MCP) are preferred, but not required.
- 1-3 years’ experience in the same position.