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Principal Technical Trainer

Valeo
Cairo, Egypt
Posted 4 years ago
25People have clicked1 open position
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Job Details

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Job Description

Mission

Be the daily Valeo contact of wholesalers and garages for technical-commercial training, to resolve product issues and the
delivery and service of Valeo tooling in order to enhance the Valeo image of service organization.

Responsibilities

  • Develop an annual activity plan indicating the focus per month (airco tooling delivery, service to tooling, training (preparation)
  • Design and implement training material and programs to be conducted online and offline for a wide spectrum of automotive spare part products.
  • Conduct and lead offline and online training workshops and seminars for technical mechanics.
  • Build a strong relationship with Valeo sales reps and distributors in order to know what is happening at wholesalers and garage level and offer support if needed
  • Develop in co-operation with the Trade Marketer and the branch professional training support material for distributors, garages and sales organization
  • Spread the knowledge about Valeo quality products by giving professional training sessions to Valeo sales reps, distributors, wholesalers and garages
  • Efficiently plan service visits in order to maintain and repair airco equipment conform service contract obligations with customers
  • A professional administration of service contracts and follow up like invoicing and spare parts management
  • Offer a professional, quick and cost efficient solution for technical problems with Valeo products and equipment
  • Develop and maintain a network of people responsible for training and technical problem solving in other divisions and at the branch.
  • Manage the language of the trainings and adapt them to the local language
  • Communication with hotline, be in ad equation with customers feedback.
  • Write technical newsletter to the garages/distributors network
  • Work according to the 5 axes

Job Requirements

Education/Training:

  • Graduate engineer
  • Technical engineer or equivalent
  • Product knowledge of vehicle parts in general

Professional Experience

  • 5 -9 years experience in a technical problem solving environment with direct relation with customers
  • Previous experience within an OEM/Local Service Centre within Training Centre department or Talent Development Team is required.
  • Hands-on practical experience in general vehicle maintenance, fixing, mounting and troubleshooting is big plus.
  • Passionate, hobbyist for vehicle architecture and general customization is a plus.
  • Experience in mentoring, coach, teach and train mechanics through practical hand-on workshops and seminars is needed.

Languages

Local language, English speaking proficiency is a must

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