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Job Description
- Responsible for supply chain management (SCM),and the management of the flow of goods. This includes the movement and storage of raw materials,
- Work-in-process inventory, and finished goods from point of origin to point of consumption.
- Owns all SCM Operations activities under file management for the customers under purview
- Key Activities include: All file management activities post booking
- Documentation
- System Updates
- Operational finance
- Proactive communication with customer service in case of exceptions
- Supporting Customer Service in customer query resolution and exception handling
- Improve Customer Satisfaction via driving operation excellence and improving managing customer expectation
- Meeting client specific KPIs without any failure
- Reducing cost for trucking costs, eliminating BL amendments to avoid manifest fees.
- Following up on outstanding payments regularly and ensure invoices are sent on time to clients, also reporting late payments to clients in order to avoid any late settlement of invoices
- Sending complete invoicing requests to FACT team on time
- Document dispatch for clients and management
Job Requirements
- Minimum of 3 years of experience in logistics industry preferable with a shipping line or freight forwarder
- Be system-minded and willing to learn new systems industry preferable with a shipping line or freight forwarder
- University degree
- Good communication of written and spoken English is instrumental
- Highly motivated and able efficiently to deliver on time every time
- Excellent communication and interpersonal skills
- •Excellent command of written and spoken English