Call Center Agent

YELO -
Sheraton, CairoPosted 4 years ago

63Applicants for10 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Handling customers call and complaints responding and sending emails
Responding to inquiries and suggestions from customers, whether through telephone or social media.
Receive complaints and provide solutions to customers.
Communicate with representatives of other departments to finalize the requests of customers in other departments.
Satisfying customers and reducing the volume of complaints and identify and submit to the customer service supervisor.
Follow-up of customers in cases of maintenance and accidents and ensure the completion of the procedures properly.
Follow-up social and other means of communication to attract the largest possible customer segment.
Any other work to which it is assigned. In terms of scientific and practical specifications.

Benefits:

Males Only
Graduates only with Bachelor degree
Clear military status required
Max age 35
Good To V.Good conversation English Level
At least one year experience in Call Center
Excellent Presentation , Communication & Soft skills and Customer Satisfaction
Excellent usage of Microsoft Office applications ( Word – Excel – PowerPoint – Outlook )
Very good knowledge in Handling Reports and Daily, weekly and monthly reports and tasks
Excellent Team player
Charismatic Personality
Excellent Analytic Thinking
Candidates who are close to work Location (Sheraton Heliopolis- Nozha)
Good knowledge of dealing with social media (Twitter – Facebook. etc.)
Good writing skills (30) words per minute (Arabic - English)
Ability to work in a Rotation shifts and day offs (Two days) / 9 Hours shift including 1 Hour Break
Creativity and analytic thinking
Innovative personality