Call Center Agent
YELO -
Sheraton, CairoPosted 4 years ago63Applicants for10 open positions
- 19Viewed
- 0In Consideration
- 0Not Selected
Job Details
Experience Needed:
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Salary:
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Skills And Tools:
Job Description
- Handling customers call and complaints responding and sending emails
- Responding to inquiries and suggestions from customers, whether through telephone or social media.
- Receive complaints and provide solutions to customers.
- Communicate with representatives of other departments to finalize the requests of customers in other departments.
- Satisfying customers and reducing the volume of complaints and identify and submit to the customer service supervisor.
- Follow-up of customers in cases of maintenance and accidents and ensure the completion of the procedures properly.
- Follow-up social and other means of communication to attract the largest possible customer segment.
- Any other work to which it is assigned. In terms of scientific and practical specifications.
Benefits:
- We offer competitive salaries Net 4000
- KPIs up to 3000 to be granted after six months.
- Social Insurance
- Medical Insurance (Full Coverage)
Job Requirements
- Males Only
- Graduates only with Bachelor degree
- Clear military status required
- Max age 35
- Good To V.Good conversation English Level
- At least one year experience in Call Center
- Excellent Presentation , Communication & Soft skills and Customer Satisfaction
- Excellent usage of Microsoft Office applications ( Word – Excel – PowerPoint – Outlook )
- Very good knowledge in Handling Reports and Daily, weekly and monthly reports and tasks
- Excellent Team player
- Charismatic Personality
- Excellent Analytic Thinking
- Candidates who are close to work Location (Sheraton Heliopolis- Nozha)
- Good knowledge of dealing with social media (Twitter – Facebook. etc.)
- Good writing skills (30) words per minute (Arabic - English)
- Ability to work in a Rotation shifts and day offs (Two days) / 9 Hours shift including 1 Hour Break
- Creativity and analytic thinking
- Innovative personality