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Help Desk Engineer (Mac)

Qsource
Agouza, Giza
Posted 4 years ago
13Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Running reports to analyse common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for users to make changes and fix problems

Job Requirements

  • Experience in Mac and Microsoft is a must.
  • Very good command of English
  • Giza residents are preferred

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