Help Desk Engineer (Mac)
Qsource -
Agouza, GizaPosted 4 years ago13Applicants for1 open position
- 6Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Responding to queries via chat, email, or phone
- Training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues
- Running reports to analyse common complaints and problems
- Installing or changing software to fix issues
- Remotely accessing hardware or software for users to make changes and fix problems
Job Requirements
- Experience in Mac and Microsoft is a must.
- Very good command of English
- Giza residents are preferred