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IT Supervisor - Hotels / Restaurants

Global Food Group
Heliopolis, Cairo
Posted 4 years ago
234Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 2Not Selected
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Job Details

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Job Description

General / Overall Job Purpose:

  • Responsible for providing IT support services for all department, ensuring systems and programs are maintained and supported to the highest standards.
  • Ensures all support calls and requests are attended and dealt with appropriately in accordance with defined IT procedure and process, provide a development service to install, setup and configure IT equipment for users and branches.

Specific Duties and Responsibilities :

  • Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the company, the Internet, the server, POS, PCs, Kitchen Printers and new computer technology.
  • Configures and installs Windows workstations and operating systems in response to the demands of a complex network design
  • trains end-users on the use and features of the various operating systems and applications on the various platforms.
  • Performs primary network system administration on network servers as needed.
  • Installs, certifies and troubleshoots company’s network cabling infrastructure, including a wide variety of local area network equipment and software.
  • Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
  • Works with vendors in coordination with IT Manager to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
  • Undertaking routine preventative measures and implementing, maintaining and monitoring network.
  • Perform other function that will be requested by the IT Manager from time to time.

Job Requirements

  • Strong Background in IT Support
  • Technical Management, Technical Understanding, Analyzing Information
  • Ability to install and administer computer software, hardware and network
  • Excellent Communication Skills both in Arabic and English
  • Persuasive Communication
  • Building Collaborative Relationships
  • Results Oriented
  • Analytical & Conceptual Thinking
  • Strategic Management Skills
  • Change Management and Innovative Skills
  • Decisiveness, Initiative and Flexibility
  • Problem Solving and Decision-Making Skills
  • Team building and Fostering teamwork
  • Planning, Organizing and Controlling
  • Business Acumen

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