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Job Description
General / Overall Job Purpose:
- Responsible for providing IT support services for all department, ensuring systems and programs are maintained and supported to the highest standards.
- Ensures all support calls and requests are attended and dealt with appropriately in accordance with defined IT procedure and process, provide a development service to install, setup and configure IT equipment for users and branches.
Specific Duties and Responsibilities :
- Identifies, troubleshoots and resolves hardware, software and network-related problems encountered by end-users of the company, the Internet, the server, POS, PCs, Kitchen Printers and new computer technology.
- Configures and installs Windows workstations and operating systems in response to the demands of a complex network design
- trains end-users on the use and features of the various operating systems and applications on the various platforms.
- Performs primary network system administration on network servers as needed.
- Installs, certifies and troubleshoots company’s network cabling infrastructure, including a wide variety of local area network equipment and software.
- Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
- Works with vendors in coordination with IT Manager to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
- Undertaking routine preventative measures and implementing, maintaining and monitoring network.
- Perform other function that will be requested by the IT Manager from time to time.
Job Requirements
- Strong Background in IT Support
- Technical Management, Technical Understanding, Analyzing Information
- Ability to install and administer computer software, hardware and network
- Excellent Communication Skills both in Arabic and English
- Persuasive Communication
- Building Collaborative Relationships
- Results Oriented
- Analytical & Conceptual Thinking
- Strategic Management Skills
- Change Management and Innovative Skills
- Decisiveness, Initiative and Flexibility
- Problem Solving and Decision-Making Skills
- Team building and Fostering teamwork
- Planning, Organizing and Controlling
- Business Acumen