Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Providing a pro-active, prompt, reliable, and professional personalized service to customers in the area of customs clearance processes
- Act as a link between our customers & Gateway customs clearance department
- Respond to internal and external customer requests for the held shipment at customs in a timely and professional manner to ensure held shipments are processed to achieve optimum clearance times
- Ensure global service excellence by achieving productivity
- Trace performance and quality targets
- Provide customers with pro-active customer service including - Alerting customers to service failures.
- Alerting customers to delays in Clearance
- Adherence to approved gateway operations / special clearance - Service Level Agreement.
- Assist with resolution of the trace files where the problems specifically related to customs issues to support the prompt resolution of the files
- To provide statistics and analysis to gateway manager to allow making informed decisions related to customers’ requests
- Foster team approach with all fellow team members to achieve yearly department objectives and targets
- Perform daily updates on timely manner
- Handling customers complaints and special requests or any urgent collections or deliveries even at odd times
- Develop and maintain good working relationships with the customs authorities and airlines to facilitate the airport operations.
- Organize the team and manage the ground courier’s substitution.
- Facilitate the flow of information horizontally and vertically
- Identify training needs for the team members and continuously improving their skills and capacity.
- Train, Monitor, and develop direct reports
- Set KPIs and conduct an annual performance evaluation for direct reports
- Handle and control the receiving process at the airport and monitors the clearance process to ensure it's done according to the country local customs regulations
- Adhere to company HSSE, compliance and sustainability corporate policies
- Handle special projects when needed
- Identify and resolve repetitive service failures and human errors and facilitate continuous improvement.
Job Requirements
Job requirements:
- 4-5 years’ experience in Customs Clearance (Egyptian procedures) is a must
- Bachelor's degree Holder (Business Administration or Equivalent )
- Fluent English & Arabic Language
- Excellent Communication Skills
- Excellent Problem Solving Skills
- Leadership skills