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Job Description
- Provides subject matter expertise within the specific operation applications.
- Participates in all activities for implementing and roll out of new or existing systems and application for the user community.
- Conducts training for the user community on systems and applications, and participates in configuring the application based on the defined business processes.
- Involved in post-implementation support and maintenance of the applications.
- Defines documents and understands existing business processes and procedures and works with divisions to implement new procedure to maximize efficiencies with the new or existing systems.
- Involved in testing activities, which can include documenting the test plan writing the test cases/scenarios, executing and running the test cases, documenting and submitting problems to the development team for correction.
- Participates in user requirement definition and analysis activities.
- This includes facilitating requirements gathering meeting, writing functional requirement /design documents, documenting details of user needs for developing new feature enhancements and /or new applications.
- Provide expertise and technical knowledge about an application or suite of applications.
- Answer queries and resolve issues with software applications, and escalate or close tickets as necessary.
- Provide technical assistance and support for incoming queries and issues related to application systems.
- Respond to queries either in person or over the phone.
- Respond to email messages for Employee seeking help
Job Requirements
- Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Knowledgeable experts who understand the company's operation applications.
- Candidate must have a minimum of 1 year in Information Technology projects involving System Analysis and Design or implementation activities
- English Language is Essential Written and Spoken.
