Job Details
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Job Description
- Analyze and diagnose technical problems in the supported applications, both in the live environment and as required in any test environments.
- Perform the daily technical support tasks and handle the IT operations raised tickets related to in-domain Apps to properly close and reply to customer and user issues.
- Apply with vendor involvement, if required - all updates, upgrades, and certifications required to maintain best performance over the concerned applications.
- Perform all project technical tasks related to the concerned applications and report any risks that may affect the project deliverables.
- Being on call out of hours for urgent system problems.
- Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.
- Install software updates and new releases for the supported applications and terminals to avoid any service interruption and the maximum acceptance.
Problem Management
- Troubleshoot and perform root cause analysis of all reported problems over the supported
- Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.
Job Requirements
- Bachelor’s degree in Engineering, Computer science or equivalent
- Minimum 3 years of experience in Information Technology field
Skills
- Very good command of written and spoken English Language
- Good Analytical skills
