Debit Cards Application System Analyst

• Perform the daily technical support tasks and handle the service desk raised tickets related to Debit cards services to properly reply to customer and user issues
• Perform all project technical tasks related to debit cards and report any risks that may affect the project deliverables.
• Apply - with vendor involvement, if required - all updates, upgrades, and certifications required to maintain best performance of debit cards related applications.
• Maintain application performance by applying frequent system health checks to ensure the maximum system availability.
• Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.
• Ensure that service is fully monitored and all required alerts are properly maintained.

Problem handling

• Perform root-cause analysis and handle debit cards issue log to ensure the proper closure.
• Test all fixes received from the vendor over test environment to ensure the issue has been resolved.
• Apply the new required changes from the vendor to comply with Visa and MasterCard mandates to ensure the service acceptance.
• Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.