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Job Description
- Perform the daily technical support tasks and handle the service desk raised tickets related to Debit cards services to properly reply to customer and user issues
- Perform all project technical tasks related to debit cards and report any risks that may affect the project deliverables.
- Apply - with vendor involvement, if required - all updates, upgrades, and certifications required to maintain best performance of debit cards related applications.
- Maintain application performance by applying frequent system health checks to ensure the maximum system availability.
- Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.
- Ensure that service is fully monitored and all required alerts are properly maintained.
Problem handling
- Perform root-cause analysis and handle debit cards issue log to ensure the proper closure.
- Test all fixes received from the vendor over test environment to ensure the issue has been resolved.
- Apply the new required changes from the vendor to comply with Visa and MasterCard mandates to ensure the service acceptance.
- Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.
Job Requirements
- Bachelor’s degree in Engineering, Computer science or equivalent
- Minimum 4 years of technical experience in ATM, POS and Debit cards processing applications.
- Very good command of English (writing and spoken)
- Very good understanding for the data communication and networking
- Very good analysis and troubleshooting skills
- Good communication skills.