Consumer/Corporate Banking System Analyst

• Perform the daily technical support tasks and handle the service desk raised tickets related to consumer banking services to properly close and reply to customer and user issues.
• Apply - with vendor involvement, if required - all updates, upgrades, and certifications required to maintain best performance of consumer banking related applications.
• Perform all project technical tasks related to Consumer Banking and report any risks that may affect the project deliverables.
• Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain tracking history.
• Install software updates and new releases for the supported applications and terminals to avoid any service interruption and the maximum acceptance.
• Ensure that service is fully monitored and all required alerts are properly maintained.

Problem Management

• Troubleshoot and perform root cause analysis of all reported problems related to Consumer Banking
• Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.
• Prepare the Consumer Banking related issue log to ensure proper closure.