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Job Description
- Installing and configuring all computerised hardware operating systems and applications;
- Monitoring and maintaining software systems and networks;
- Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritising and managing many open cases at one time;
- Testing and evaluating new technology;
- Software distribution updates, scripting, testing and support.
- Configuring, Managing and Troubleshooting policies and rules.
- Configuring, Managing and Troubleshooting wired and wireless network.
- Configuring, Managing and Troubleshooting security.
- Implementing, Managing and Troubleshooting network protocols and services.
- Implementing, Managing and Troubleshooting hardware devices and drivers.
- Network installation and support: Perform installations of routers, switches, & patch panels.
- Perform second-level of desktop troubleshooting in conjunction with the Helpdesk.
- Create Electronic mail, groups, rules and policies.
- Routine troubleshooting of server and escalate to higher level in accordance with procedures.
- Perform research into new versions of centrally supported software and perform Beta testing production rollout and post production support.
- Implement backups of servers following standard backup procedures.
- Installing and configuring all computerised hardware operating systems and applications;
- Monitoring and maintaining software systems and networks;
- Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
- Replacing parts as required;
- Providing support, including procedural documentation and relevant reports;
- Supporting the roll-out of new applications;
- Setting up new users' accounts and profiles and dealing with password issues;
- Working continuously on a task until completion (or referral to third parties, if appropriate);
- Prioritising and managing many open cases at one time;
- Testing and evaluating new technology;
- Software distribution updates, scripting, testing and support.
- Configuring, Managing and Troubleshooting policies and rules.
- Configuring, Managing and Troubleshooting wired and wireless network.
- Configuring, Managing and Troubleshooting security.
- Implementing, Managing and Troubleshooting network protocols and services.
- Implementing, Managing and Troubleshooting hardware devices and drivers.
- Network installation and support: Perform installations of routers, switches, & patch panels.
- Perform second-level of desktop troubleshooting in conjunction with the Helpdesk.
- Create Electronic mail, groups, rules and policies.
- Routine troubleshooting of server and escalate to higher level in accordance with procedures.
- Perform research into new versions of centrally supported software and perform Beta testing production rollout and post production support.
- Implement backups of servers following standard backup procedures.
Job Requirements
- Bachelor degree in relevant study.
- Professional Certification: Microsoft, Oracle, Certified IT Specialist form a reputable institute.
- Understand the application of universal design for learning principles for physical layout, software, hardware, and peripherals, along with the rationale for their use.
- Learn creative ways to construct simple and relatively inexpensive low-tech IT/IS devices.
- Demonstrate knowledge of the skills needed to use fixed and dynamic display systems, word-based systems, word and icon prediction software, and semantic compaction.
- Knowledge of planning, coordination, and execution of business functions, resource allocation.