Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Job brief
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls,reservations and patient services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Train, supervise and support office staff, including receptionists, security guards and call center agents, Clinic nurses,Clinic doctors.
- Schedule shifts & Clinic monthly schedule.
- Ensure timely and accurate patient service ( Clinic appointments, patient calls)
- Monitor and manage phone operator services, booking via email and social media (if applicable).
- Handle complaints and specific patient requests
- Troubleshoot emergencies ( delays, doctors cancellations, overcrowded reception area,meeting patients who need high degree of privacy.
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure center’s policies and security requirements are met
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
Job Requirements
- Proven work experience as a Front desk manager or Reception manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English & Arabic (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- University degree.
- Hands-on experience with office machines (e.g. fax machines and printers)
