Software Support Engineer III in GIZA, Egypt

NCR Corporation - Giza

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Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Support coverage over multiple software product lines – principally in NCR’s Financial Sector’s Self Service software products.
  • Maintaining ownership of complex software solution issues, debugging to product and component/configuration level.
  • Exhibiting and driving customer focused requirements to provide a relevant solution to the reporting technical team.
  • Managing multiple issues of varying complexity and stage of investigation at any given time with the principle focus of customer satisfaction.
  • Being the principle cornerstone at centre of all communications between all relevant teams as part of support investigations.
  • Working in an environment may require weekend and/or extended hours, as needed, to accommodate customer need
Job Requirements

Technology and Engineering Skills

  • Ability to start and investigate issues out with specialist or familiar technical area with no or minimal assistance
  • Ability to research problems with no known solutions and design solutions for identified problems
  • Comprehend and apply engineering concepts in a support environment.
  • Ability to understand the engineering processes, principles, methods, and techniques
  • Qualified to degree level or equivalent work experience in a software discipline
  • Technical knowledge of Self Service Software
  • Working knowledge of Self Service Hardware

Problem Solving/Decision Making

A clear and logical approach that demonstrates the ability to make good decisions and judgments

  • Good communications skills (both verbal and written) with the ability to adapt to different audience levels
  • Have the capability of working in teams and independently
  • Ability to manage multiple tasks concurrently
  • Ability to take an overview of entire system to guide the problem investigation process
  • Display leadership characteristics to direct the technical direction of the investigation.
  • A keen learner who is ready to develop skills that demonstrate good judgement when analysing details as part of a technical investigation.
  • Exhibit good analytic skills and the ability to grow these skills.
  • Show a practical and enthusiastic approach to recreate [problems in a lab environment and record any relevant details.
  • Display management skills to drive technical investigations where multiple specialist resources are investigating whilst maintaining a clear overall visibility of the combination of technical components

Specific skills and competencies for Financial Deep Level Support

  • Providing deep level support on all standard NCR released software products. Characterising issues and isolating the problem to specific product and component level but may require assistance
  • Have overall systems knowledge.
  • Require to own and drive complex technical incidents through to satisfactory conclusion for the customer and taking lead of the technical direction of investigation.
  • Have the technical acumen and complete solutions knowledge to extract and request relevant details as part of investigation.
  • Ability to analyse relevant logs and tracing and extract relevant details and understand the relationship of the details across different products.
  • Ability to communicate complex and detailed points to relevant audiences.
  • Display leadership skills to manage and drive incidents where multiple and cross-functional resources are investigating.
  • Require to document investigation details and path clearly and concisely.
  • Ability to see relevant patterns or characteristics to an issue.

Language skills

  • English and Arabic

BASIC QUALIFICATIONS

To be considered for this role the candidate must possess the following level of education and experience –

  • Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually computer engineering, or computer science
  • Minimum of 5 years’ software related job experience (support/development)

DESIRED SKILLS

  • .NET/C#/Java/JavaScript/HTML
  • Networking/Communications knowledge
  • Client/Server technologies
About this Company

At NCR, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers in every moment and transform transactions into meaningful... (More)

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