Job Details
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Job Description
- Receive customers at front counter receptions and process shipments through DHL software.
- Ensure all security procedures for all shipments received are followed up.
- Ensure that all shipments arriving at the express center are scanned whether delivered through the front counter or will be Held for Collection.
- Assure all customers receive service, which is prompt, friendly, courteous and helpful.
- Provide customer feedback to others in the organization
- Meet service level and response time objectives
- Meet quality objectives
- Perform customer identification
- Perform shipment identification
- Record sales leads and operation leads
- Record customer complaints.
- Make continuous work process improvements.
- Revenue Generator.
Job Requirements
- Education:
- Bachelor degree
- Write & speak English fluently.
- Computer literate and familiar with Word and Excel.
- Knowledge, Skills & Experience:
- Able to communicate and listen.
- Sales awareness and telephone manner.
- Use of own initiative and working with a team.
- Product knowledge and understanding job responsibilities / procedures / quality / company values.
- Problem solving.
- Keyboard experience
- Meeting customer needs and maximizing sales opportunities.
- Positive enthusiastic and self motivated
- Accurate and pays attention to detail
- Prioritizing the workload / uses tools available.
- Ability to work flexible hours as per front line roaster
- Ability to work long hours as may be required by CS Manager / CS FL Supervisor
- Take precautions for stress / computer related illnesses and preventing accidents