Payroll Relationship Manager

Business Growth

• Achieve the monthly acquisition targets of live accounts assigned to the branch while maintaining full understanding & differentiation between various payroll packages, and have the ability to thoroughly present them to the new targeted payroll companies.
• Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
• Complete all documents related to individual account opening for newly acquired payroll companies and ensure they comply with the bank’s regulations and procedures.
• Cross Sell Assets products targeting new and existing payroll companies to increase penetration rates and provide a wide range of product offerings.
• Ensure that companies provide an accurate salary scale for their employees in order to obtain the appropriate approval on payroll package.
• Provide proper software to new payroll companies’ responsible person and give professional training on the usage of this software.

Service Quality

• Responsible for the on-going management of relationship with the related payroll companies after sales through handling all enquiries promptly and conducting regular visits/ calls to ensure customer satisfaction and handle and issues that may arise.
• Ensure quality control on the output pertaining to customer acquisition and service delivery, applying a zero tolerance policy towards fraud.
• Provide the relevant Deputy Branch Manager & Segment head with regular performance reports and updates on the market reaction to CIB payroll as well as competitor’s activities for possible enhancements.
• Handle customer complaints efficiently and raise the unsolved ones to the Deputy Branch Head to maintain customer satisfaction and loyalty.

Compliance:

• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Policies, Procedures and Processes:

• Follow all relevant department policies, processes and procedures ensuring that work is carried out in a controlled and consistent manner and mitigate any potential risk.