Job Details
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Job Description
- Research disputes and build dispute cases to recover funds for merchants using proprietary software.
- Validate appropriate data from internal and third-party systems and ensure that the service was provided or not.
- Ensure accurate and appropriate responses to disputes within the agreed response time.
- Monitor disputed transactions for possible fraudulent activity.
- Support the Backoffice team by providing all the needed information regarding the e-commerce disputes
- Build the draft response dispute litter.
Job Requirements
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Bachelor’s degree or above preferred Software Engineering or Computer Science.
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More than 10 years’ experience for the Supervisor in the banking and transactions processing fields or government mission critical projects.
- Diploma/Certificate in first line management or relevant field is preferred
- Experience in disputes or in the payments industry.
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Excellent communication / customer support skills, both written and oral.
- Strong Analysis skills, in order to analyze information, think through difficult problems, and make critical decisions based on limited information.
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Ability to work effectively with a diverse population.
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Strong SQL, and systems logs investigation skills required
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Detail-oriented and results-driven.
