Technical Account Manager - Optimize

Dell EMC -
Cairo, EgyptPosted 4 years ago

14People have clicked1 open position

Job Details

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Act as Trusted Advisor for customer technical needs and best practices
Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team
Advise on operating and maintaining efficient SC Storage and Unity systems to help design and run Storage environment
Proactively provide guidance on operational efficiencies to maximize ROI
Align Storage environment with customer requirements and business needs
Provide proactive analysis of support call history to identify trends and patterns
Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency
Advise on solutions and best practices for meeting capacity and performance requirements
Proactively review log entries with the client and communicate findings to address potential issues
Provide best practice recommendations for system configuration and optimization

Essential Requirements

Bachelor’s degree or a minimum of 5+ years’ experience with Entreprise Storage and SAN environments
Expert knowledge on DellEMC Storage products.
Technical certifications (VMware, MCSE, CCNA, Server+, etc.)
Ability to travel across Europe, the Middle East and Africa as per the needs of Customers and the Business.
Fluent English Language capability.

Desirable Requirements