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Job Description
- Provides Customer focused service desk ICT support to users at Sukari site and Cairo office
- Assists in the administration of ICT end user computing and in the installation of hardware and software.
- Ensures compliance with licensing requirements.
- Supports the administration and reporting of IT assets and devices within the Company.
- Facilitates and conducts ICT training as required.
- Receives, responds and records requests for support and resolves to the level of experience and knowledge.
- Procures, configures and maintains end user computing devices in line with established procedures.
- Assists in the development of standards and procedures for end user computing devices.
- Maintains a good understanding of the services/products provided by Perenti Group to ensure service desk activities meet business needs.
- Contributes to the development and enhancement of an IT service catalogue.
- Coordinates support activities conducted by external providers.
- Contributes to and where required establishes and implements ICT data recovery plans to ensure business data recovery management and compliance.
Job Requirements
- The location will be Sukari, Marsa Alam
- Considerable knowledge and experience in provisioning ICT support including but not limited to end-user computing devices, applications, and software across a large environment.
- Build effective relationships: Demonstrated ability to communicate effectively and
- succinctly with a diverse range of people at all levels using verbal, written and interpersonal skills.
- Challenge for Innovation: Demonstrated ability to develop or suggest solutions for business improvements.
- Think strategically: Well developed problem solving and analytical skills.
- Deliver in a changing environment: Demonstrated time management and organizational skills including the ability to prioritize workload and meet deadlines.
- Lead and empower: Ability to work collaboratively.
