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Job Description
- Can arrange, and promote holidays and travel options, working with hotels, airlines and other transport companies for ground travel, in order to finish the arrangements.
- Should provide customers with advice about where to travel as well as the best means of reaching such destinations.
- If customers already know where they want to travel to, could suggest an escorted tour or can help to devise a complex tailor-made.
- Providing general and specific advice about different travel destinations
- Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
- Making arrangements for transport, accommodation, tours, and activities
- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
- Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
- Using the computer database to research information about hotel accommodation fares and hotel ratings
- Dealing with payments
- Performing general administration tasks
- Dealing with and documenting complaints in an efficient and diplomatic manner
- Planning and advertising different promotions
- Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
- Evaluating customers’ holidays and issuing appropriate feedback forms
- Every now and then, tour operators travel abroad for research purposes
- Making presentations to travel groups
- Creating and putting up displays at trade shows
Job Requirements
- Hotel reservation
- Transfer reservation
- Organizational skills
- Customer services
- It & Marketing
- Communication skills
