Job Details
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Job Description
- Service Assurance, Mobile and Fixed Performance Management, Customer Experience Management, ITSM, and OSS Tools as MicroFocus BSM (BPM, RUM, OMi, Operations Orchestration and SiteScope, UCMDB, Diagnostics, NNMi), BMC /Remedy, Appdynamics, Dynatrace, predictive Analytics.
- Having a solid background on these monitoring tools and their integrations, how requirements will be fulfilled by each tool.
- Responsible on analyzing LM’s Systems / Services to gather Technical requirements for each, and collect needed Technical information to implement Monitoring for each requirement.
- Responsible on preparing Monitoring Designs for the discovered Systems / Services that will be onboarded on our Monitoring Platform.
- Provide technical guidance and assistance to customers.
- Communicate and report issues, status, and results to management.
Job Requirements
- Ability to prioritize work with minimal supervision.
- Strong organizational, interpersonal, and written/oral communication skills.
- Possess learning agility and curiosity to proactively learn new technologies and apply these capabilities to solve different technical / business problems.
- Ability to multitask on multiple projects and work with different teams.
- Ability to understand challenges or underlying concerns, share ideas, and develops effective responses or elevates issues to higher management.
- Ability to lead initiatives and project teams.
- Ability to work with SMEs on a daily basis to ensure project requests are accurate and timely.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
