Online Tier | Agent

About the Job :

• Counsel clients on their various travel choices and explain the differences between available options.
• Maintain client relationships and solve problems to keep repeat clients happy.
• Deal directly with customers either by telephone, live chat or email.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle travel requests efficiently.
• Direct requests and unresolved issues to the designated resource.