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Job Description
- Coordinates and plans the administrative functions.
- Overseeing the daily duties of the administrative staff of the area assigned.
- Evaluates existing administrative or operational behaviors, practices and techniques and recommends improvements.
- Training employees; assigning, directing work and evaluates performance besides, addressing their complaints and resolving their problems.
- Reports problems that have a significant impact on the overall goals of the company to the customer care department.
- Handles difficult client complaints and concerns.
- Analyzes his department’s financial information with the accounting department on a monthly basis.
- Assists staff in completing workload assignments (If necessary).
- Carries out supervisory responsibilities in accordance with the Harvest policies and applicable house rules.
- Coordinates with other departments all current students related tasks and approves any students’ requests or refunds.
- Ensures the administrative staff is fully prepared with materials, tools and equipment backups for any emergencies.
- Conducts orientation for new classes and surveys for current classes to evaluate the instructor, environment and any other matters.
Job Requirements
- Max Age 35
- Presentable
- Bachelor's degree from a reputable university or institute.
- Flexibility to work on a shift basis: Max 10 o'clock.
- Minimum 4 years Experience
- Candidate should have effective customer service practices with at least 2 years of experience and 1-year experience in the sales field.
- The ability to lead, monitor, train and develop different types of people.
- Had a managerial position before
- Outstanding leadership abilities.
- Accustomed to adapting to a fast-paced, changing environment.
- Excellent time management skills.
- Adept at writing reports, business correspondence, and procedure manuals.
- Familiarity with how to plan, implements, and monitor KPIs.
- Proficiency in preparing and controlling operational plans.
- Ensure proper training for employees to improve sales, marketing, and customer service skills.
- Ability to engage and motivate the team to achieve key goals.
- Strong organizational skills and detail oriented.
- Advanced user of Microsoft Office.
