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Job Description
- Create and maintain leads and target lists for potential new customers over the phone.
- Devising a process propelled work-flow for telemarketing or sales and also help in piloting follow ups and qualifications.
- Making team reimbursement arrangements and performance metrics.
- Extend call scripts that helps telemarketers with lead qualification and generation.
- Placing and advertising the organization’s product to the clients.
- Administering telemarketers to persuade the clients to buy the company’s services and products.
- Renewing the client relationship management structure with fresh contacts.
- Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills
- Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold
- Advise and propose solutions for customers via telephone, email, fax.
- Use knowledge of processes to decide if a problem / query should be escalated.
- Create and maintain effective working relationships with all colleagues
- Promote a positive and professional image of the organization.
Job Requirements
- At least 4 years of experience in Call Centers including 1 year as a supervisor (Education or learning center is a plus)
- BA Degree
- Exhibit good marketing skills to make high sales
- Excellent presentation skills to convince customers about new products
- Good motivational skills to bring out the best in team members
- Good managerial skills to lead the team successfully
- Ability to make good sales decision
- High-Level Knowledge of PC applications – Hardware & Software (Preferable)
- Very good Level of Oral and Written English
- Demonstrate organizational and time management ability
- Professionalism to deal with people management issues as they arise
- Good attention to detail a requirement
- Minimum supervision is required but is readily available.
- Tasks are monitored to provide information relating to the individuals performance for the purpose of corrective action and improvement
