Job Details
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Job Description
- Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
- Installing and configuring
- Operating systems (Ubuntu and Windows)
- MS Office suite
- Email accounts
- Monitoring and maintaining computer systems and networks.
- Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
- Handle all internet issues and be the POC for the ISP (Leased line and VDSL) to ensure 24/7 connectivity.
- Responding in a timely manner to service issues and requests.
- Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
- POC for the IT outsourced company.
Job Requirements
- Bachelor degree (Preferably Bachelor of Computer Engineering or Computer Science).
- Minimum 2 years of experience as IT Help Desk Specialist.
- Good knowledge of computer hardware, software, cables and infrastructure.
- Researching problems to resolve issues
- Proven experience as a Help Desk Specialist.
