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Job Description
- Providing first level technical support to clients.
- Undertaking analysis and diagnosis of client problems via phone, e-mail & face to face contact.
- Quickly responding to customer inquiries and concerns.
- Escalating unresolved problems to other support staff.
- Raising & maintaining incident tickets and problem records.
- Making documentation and reports.
Job Requirements
- Minimum 1 year of related Help Desk and technical support work experience.
- Good knowledge of Microsoft products.
- Knowledge of Microsoft SQL is a plus.
- Good communication skills.
- Be able to work under pressure and multi-task, the ability to priorities ensuring that all tasks are completed to the relevant business processes
