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Job Description
- Measure and report the effectiveness of training by administering tests and evaluations
- Lead monthly quality calibration sessions with Supervisors and Quality Control
- Provide training to new employees and internal/external clients on effective quality call handling and business etiquette.
- Create workshops on topics such as Team Building
- Coach, motivate and develop representatives for all departments for the entire call center
- Identify the need for a customer service department and work to create a training program for the new role.
- Hold weekly meetings to discuss customer service and call statistics - devised performance plans if necessary
- Develop measurable training objectives related to new hire needs.
Job Requirements
- A bachelor’s degree is required.
- Good English is a must.
- Graduates only.
- Very good communication skills.
- 0-1 years of experience in the call center industry.
- Males only.
