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Junior Operations Manager - Alexandria

Ithaka Hostel Alexandria
Alexandria, Egypt
Posted 4 years ago
174Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

We're hiring a General Manager for our Ithaka Hostel in Alexandria, Egypt.

Ithaka is an innovation in the Hospitality industry that comes to meet emerging demands and new profiles of tourism in Egypt by disrupting current accommodation markets with innovation & utilization of tech, culture and community to empower our guests' experiences.

If you care about Alexandria, the state and well-being of all travellers to our city and would like to develop and utilize your expertise in management across HRM, operations & CRM. Then, we'd love to talk to you. Check an overview of your responsibilities let's talk specifics.

HR Duties

  • Recruit & manage Shift employees
  • Set & report KPIs for bonuses & penalties for employees

CRM Duties

  • Manage & monitor customer experience from check-in to check out in the hostel (Executive)
  • Gather feedback from shifts and create weekly reports

Marketing Duties

  • Align with marketing moderator to add online Facebook reservations to our PMS

Operation Duties

  • Purchasing, monitoring & reporting stocks
  • Alignment with stakeholders for cleaning & security
  • Weekly monitoring of security & safety systems
  • Data entry for daily accounting inputs

General Duties

  • Managing and leading the team with the values and culture of Ithaka
  • Directly managing and fixing any conflicts with customers and/or staff
  • Firefighting guests needs or problems
  • Weekly/Monthly reports & feedback for CEO

Job Requirements

Language Skills

  • Fluent Arabic & Engish speaker
  • More languages are a plus

Computer Skills

  • Excel
  • Word

Personal Skills

  • Communication skills
  • Attention to Detail and Organization
  • Adaptability
  • Positive Attitude

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