Job Details
Skills And Tools:
Job Description
DYNINNO Egypt is a communication center established to support International Travel Network LLC (ITN - www.itncorp.com) in its global expansion. ITN is an international airline ticket consolidator founded in San Francisco, USA, that has direct agency sales contracts with more than 40 global airlines.
DYNINNO Egypt is set with the objective to provide communication center support to ITN’s clients from the USA, UK, and Canada. DYNINNO Egypt is a part of an international DYNINNO Group of companies, that has active facilities in India, Colombia, Egypt, Philippines, Latvia, and Moldova. We are using cutting-edge technologies to excel in our Data Processing, FinTech, and IT business divisions.
DYNINNO Egypt started its operations in Cairo in mid-2019 and has rapidly grown to 50 employees with plans to grow to over 130 qualified Travel Consultants in 2020.
Our associates are the driving force of our business. We coach our employees in the latest sales techniques and teach them how to use the unique tools that make us leaders of the industry. It’s a great place to kickstart a professional life and we’re constantly working on turning talents into future leaders.
At DYNINNO Egypt, we provide a strong and stable environment in which real talent is appreciated and rewarded, enabling people to develop professional qualities and achieve great things.
Our friendly, energetic and ambitious team is currently looking for a key member, QA Team Leader to establish a QA Department and all its processes in our Cairo office.
Short-term goals:
- To get familiar with the structure and workflow of the Company.
- Through communicating with Top Management, to identify the vision of the Egypt QA Department.
- To establish the processes and workflow in the Bogota office, come up with new ones if necessary.
- To select and train key people that will form the core of the QA Team in Cairo.
- To create a seamless communication channel with Cairo Travel Agents and Supervisors.
We offer:
- Compensation package based on demonstrated experience.
- Engagement with a major international group.
- Hands-on experience with industry-defining innovative trends.
- Guaranteed growth for interested individuals.
- International and multicultural experience.
- Unlimited professional development.
- Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in Smart Village, Cairo-Alexandria Road.
Job Requirements
Responsibilities:
- To assist in optimizing business/agents’ productivity and performance through QA initiatives and programs.
- To streamline QA processes and workflow.
- To achieve operational efficiency through the utilization of QA resources to boost business potential/revenue.
- To ensure sustainability/business continuity through proactive measures in loss prevention and productivity/performance/attendance control.
- To guide and coach existing Travel Agents in the Sales process including, but not limited to: sales techniques, business communication skills, CoC rules, etc.
- To present insights and ideas on improving business results to the Management.
- To select and train new QA Agents, making them familiar with the Company’s structure and the department’s workflow.
- To monitor the activity of existing QA Agents.
- To report to Management on department’s results.
- To analyze the volume of work and to distribute the Agents to address the ever-changing needs.
- To assume responsibility for any major decisions and actions in specific cases.
- To motivate team members to increase performance and promote a work-friendly atmosphere.
- To adjust the work of the department to the changes in the operations and business targets.
- To create, in close collaboration with the Managers, the salary scheme and monthly breakdowns.
- To actively promote Company values and mission.
- To perform other tasks given by Managers.
Our requirements:
- Minimum of 3 years in a BPO/Customer service managerial position.
- Native Arabic and fluent English.
- Confident communication (both verbal and written) and presentation skills.
- Excellent organizational and planning skills.
