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Job Description
Job Brief
We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Responsibilities
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Job Requirements
QUALIFICATIONS
- Females are preferred.
- 3+ years of sales experience
- Excellent written/verbal communication skills
- Knowledge of IT industry is a MUST.
- Self-driven, internal motivation and drive to succeed in a goal-driven position
- Willingness to learn in a fast-paced sales environment
- You should have excellent communication and negotiation skills and be customer service oriented.
WHAT WE EXPECT FROM YOU:
- You will be expected to develop a deep understanding of industry trends and competitive offerings
- Product expertise. Knowing how our products help accomplish the business goals of the client and being able to demonstrate the features and functionality that address the use cases of the client, from both a business-user and an end-user perspective.
- Integration expertise. Understanding and being able to explain to clients how our products integrate with the relevant and related tools/systems that our clients use
- Presentation and communication skills. Being able to provide product, technical, and integration expertise in a way that removes confusion, doubt, or uncertainty.
