E-Commerce Operations Associate

Ensure operational efficiency

• Direct, optimize and coordinate full order cycle ensuring that all end to end processes related to operations & logistics are executed accurately and timely and develop and maintain the relevant operational procedural manuals.
• Implement governance procedures and processes to identify and solve operational problems and manage risks.
• Ensure the provision of accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency.

Shipments and Deliveries Logistics

• Manage and execute transportation logistics plan to move products and packages to reach destinations on schedule
• Manage daily routes of shipments and deliveries, and track the progress to ensure delivery on time.
• Oversee the transportation of products from one location to another, such as from warehouses to stores arranging product pickups and deliveries with courier companies and route drivers accordingly.
• Conduct a cost analysis of several transportation companies in order to select one that is cost-efficient and able to handle the shipment loads.

Maintain Stock & Warehouse Inventory

• Manage inventory based on analyzing customer needs and historical data and research the need for keeping certain items in stock.
• Reviewing inventory needs and keeping adequate stock and re-order product as needed to maintain sufficient inventory levels and ensuring that its sufficiently maintained
• Arrange and plan warehouse for efficiency in both operations and capacity
• Ensure adequate stock management tools and processes are in place to enable efficient working across all platforms.

Ensure Client Satisfaction

• Review, analyze and make recommendations on improvement opportunities in each service lifecycle phase
• Understand the core issues affecting the customer’s satisfaction and work with the relevant teams to resolve them
• Monitor customer’s satisfaction and contractual compliance for our clients
• Responds to customer orders queries in line with standards set and agreed response times
• Compile statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is required
• Collate useful qualitative feedback from customer orders and share with the relevant team to assist in product development and adoption of improved practices

Set Financial Targets

• Analyze operational records, trends and costs related to estimated and realized revenues to project future revenues and expenses, establish financial targets and identify opportunities to minimize cost or increase sales/revenue
• Identify opportunities to minimize cost and/or increase sales/revenue
• Draw up budgets aligned to operational delivery plans, monitor and report on variances.