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Work Force (CMD) Analyst

Xceed
Smart Village, Giza
Posted 4 years ago
77Applicants for1 open position
  • 24Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

Your role will be:

  • Support the management with all necessary information, planning models and scenarios to facilitate the decision-making process.
  • Analyze the historical data to forecast and create staffing scenarios for inbound and outbound business functions.
  • Workforce planning and scheduling for all operational accounts, from long term plans to the minutes intraday level.
  • Ensure accurate planning and adequate staffing for operational accounts regarding all resourcing issues.
  • Track, maintain, and document attendance, leaves and absenteeism of Xceed CSRs.
  • Update HR and finance with attendance, absenteeism, and overtime.
  • Control leaves balance and reserve annual leaves for Xceed CSRs.
  • Maintain Operation headcount and headcount related issues.
  • Report absenteeism and attrition figures of Operation to the concerned parties.

Job Requirements

  • Bachelor Degree.
  • 3 years of experience in the same function.
  • Fluency in written and spoken Arabic and English.
  • Proficient user of Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
  • Workforce planning skills.
  • Coaching and monitoring skills.
  • Business and technical analysis skills.

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JobsOperations/ManagementWork Force (CMD) Analyst