Job Details
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Job Description
- Establish a strong relation of trust by professionally answering customer inquiries and settling disputes, and resolving always adhering to the department and company policies and procedures.
- Communicate with customers through various channels (emails, calls, fax and face to face).
- Liaise with the concerned internal department (Sales, finance, Legal, customer support, facilities) to resolve customer issues and get required information.
- Keep daily record of transaction and communications with customers and other departments.
- Follow up on the progress of requested tasks from other departments.
- Escalate critical cases of customer grievance and delayed responses from other internal department to the customer service manager always after all possible solutions within authority have been referred to and failed.
- Coordinate, Book and escort the customer in site visits.
- Stay up to date with the latest happenings and events on both the company level and market level.
Job Requirements
Education
Bachelor degree in business administration.
Work Experience
3 to 5 years of relevant experience.
PC Knowledge
Proficient use and command of computer (office: word-excel-power-point), internet surfing.
Personal skills
Excellent communication and interpersonal skills, emotional intelligence, customer orientation and presentation skills.
Special requirements
Excellent command of the English language, French and other foreign languages are an asset.
