Remote Hardware Technical Support – Spanish Fluent
IBM -
Cairo, EgyptPosted 4 years ago45People have clicked1 open position
Job Details
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Job Description
- Responding to client queries and providing initial remote technical software support in a timely manner
- Maintaining highest client satisfaction and relationships even in severe and pressurized situations
- Interacting with client and IBM functions consistently until problem solution
- Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
- Employing IBM's standard support delivery methodologies and tools
- Logging all related activities for each customer query and handling client data securely
- Performing in international software support delivery processes and environments
Job Requirements
Requirements:
- B.Sc. in Electronics/Communication/Computer Engineering
- Excellent communication and problem solving skills
- 1 – 3 years of experience in Technical Support or similar fields
- Fluent in Spanish
Preferred Professional and Technical Expertise:
- Experience in handling or troubleshooting System X servers
Required Technical and Professional Expertise
- B.Sc. in Electronics/Communication/Computer Engineering
- Excellent communication and problem solving skills
- 1 – 3 years of experience in Technical Support or similar fields
- Fluent in Spanish