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Remote Hardware Technical Support – Spanish Fluent

IBM
Cairo, Egypt
Posted 4 years ago
45People have clicked1 open position
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Responding to client queries and providing initial remote technical software support in a timely manner
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations
  • Interacting with client and IBM functions consistently until problem solution
  • Performing problem management and end-to-end problem ownership by analyzing problems/situations and understanding problem impact on client business
  • Employing IBM's standard support delivery methodologies and tools
  • Logging all related activities for each customer query and handling client data securely
  • Performing in international software support delivery processes and environments

Job Requirements

Requirements:

  • B.Sc. in Electronics/Communication/Computer Engineering
  • Excellent communication and problem solving skills
  • 1 – 3 years of experience in Technical Support or similar fields
  • Fluent in Spanish

Preferred Professional and Technical Expertise:

  • Experience in handling or troubleshooting System X servers

Required Technical and Professional Expertise

  • B.Sc. in Electronics/Communication/Computer Engineering
  • Excellent communication and problem solving skills
  • 1 – 3 years of experience in Technical Support or similar fields
  • Fluent in Spanish

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