Delivery Program Manager MEA
IBM -
Cairo, EgyptPosted 4 years ago25People have clicked1 open position
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Job Description
Your Role and Responsibilities
This role preferred to have Data/Report Analytics background to acquire, analyze, and produce data / reports for business operations and support the management for business decision making.
Key responsibilities:
- Ownership of Course/Program Support in a defined Program/Portfolio/Geographic area of responsibility:
- IBML-course point of contact for questions in general.
- Work with requestors/stakeholders to understand/support ongoing deployment of new and/or existing Courses.
- Verification of workability of regional Program design and deployment plans.
- Creation/maintenance of Course Database data for Courses/Programs (aligned and unaligned).
- Support and validation of CRC Course Requests
- Course Code tracking/assignment where required
- Validation of Course/delivery type conditions.
- Manager approval exceptions.
- Ensure the correct evaluation survey is selected.
- Kitting profile identification/entry.
- Setup profile identification/entry.
- Ensure min/max and waitlist values for each delivery type are identified.
- Manage costing and sponsor tuition recovery (sponsor owned) process tasks.
- Create/validate course code change requests where required.
- Engage Fast Path/Priority Handling process when needed.
- Consult with/support Portfolio Focal where required.
- Overarching responsibility for the successful delivery of classes resulting from planned or ad hoc demand:
- CRC “Class Contact” with end-to-end ownership of the class.
- Ensure Course Code, Delivery Type and Language availability for class requests.
- Costing and sponsor/client tuition recovery process tasks related to class requests.
- Ensure the correct Manager Approval Setting is identified with the class.
- Class deployment ownership, including awareness of class specifications.
- Identify potential delivery concerns, minimize their impact and issue resolution with appropriate IBML teams.
- Work with PAs where applicable, to ensure the class is successfully deployed and provide guidance as required.
- Ensure that guest / executive speakers are assigned to classes that require speakers (schedule directly with speaker or coordinate with speaker scheduler).
- Learner Special Needs support (analyze/communicate with Learners/Learner Manager/LSA/Instructor as needed).
- Review LVC class information for completeness.
- Make timely class go/no go decisions based on data in the “CRC Checkpoint Report” and other considerations.
- Communicate resulting cancellation decisions immediately via Class Change Request to the LRM.
- Create class change requests where required.
- Maintain close communication with LRM when external resources are assigned to a class.
- Ensure instructors return rosters for classes in “ended” status, including executing the escalation processes as required.
- Create billing adjustment requests as needed (Manual Adjustment Database).
- Ensure a backup is trained and ready to support the Program / Portfolio when on office leave.
- Support improvements and changes to the IBML delivery process.
Additional support:
- Gather and prepare data from proper data sources and organize per defined reporting requirements
- Analyze data and make appropriate conclusions and prepare results into a meaningful format for the requestor
- Distribute the reports/metrics in the standard and centralized repository
- Provide ad-hoc reporting support per business needs
- Enhance basic reporting of data to advanced analytics like segmentation, analytics & optimization as well as data visualization.
Classroom Administration:
- Provide delivery location support (logistics, classroom setup, materials receipt, instructor/learner support, etc.).
- Handle internal & external room booking.
- Coordinate with IBM Vendor/s (AMEX)for external venue booking.<
Job Requirements
Required Technical and Professional Expertise
- Relevant experience
- Good communication skills