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Operation and Support Section Head

WEData
6th of October, Giza
Posted 4 years ago
98Applicants for1 open position
  • 20Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Leads manage and advise a team of technical experts on all aspects of policies, practices, systems, and procedures within the department.
  • Provides managerial and technical expertise regarding the daily operations in one or more functional areas.
  • Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives.
  • Manages and works extensively with staff to develop and administer support plans.
  • Defines and tracks service metrics and work with staff to meet customer needs and service standards.
  • Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
  • May perform other duties as assigned
  • Lead all work at our customer accounts (internal, External) on all technical matters including system architecture design, installs, updates, maintenance, configuration and optimization
  • Monitor the performance of existing Product House infrastructure and services and offer suggestions for improvements.
  • Monitor sizing, upgrades and assure performance of all Product House systems

Job Requirements

  • Minimum of 8 years’ of experience in current Avaya solutions with leadership experience within a technical team
  • Professional communication skills, able to customize message appropriately depending on the audience, including customers and internal stakeholders
  • Strong organizational skills, able to coordinate complex projects involving multiple parties, interrelated issues, and demanding timelines
  • Good knowledge of LAN/WAN/WLAN networks
  • Strong analytical skills for timely reporting metrics.
  • Willingness to work weekends and after hours as required
  • Strong organizational skills with attention to detail
  • Problem-solving skills, as well as continuous improvement process skills
  • Strong project management skills
  • Current Avaya CM Certification or Cisco network certification

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