Service Desk Specialist

Rashideen Egypt for Trade (RETC) is hiring Service Desk Specialist:-

• Daily check for systems status, creating tickets with users’ issues & relate it to assigned division.
• Follow-up & track the tickets with IT divisions.
• Responsible for the inventory system (documentation, tracking & updating sheets of hardware devices).
• Use (active directory administrative tools) to manage user accounts (creating
• accounts, set up passwords, create emails, create groups , identify permissions for users ) As per IT department policy.
• Responsible for IT project management documentation.
• Issuing SAP PR’s & PO’s
• Preparing & Creating Virtual machine Servers on Data Center Servers