Job Details
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Job Description
- Answer calls and book medical appointments if needed
- Answer questions concerning price, needed preparations, insurance related inquiries, hours of operation..etc
- Submit complaints to designated managers
- Follow guidelines of call standards
- Assessed through monthly KPI system
- Update job knowledge by studying new product descriptions and new announcements
Job Requirements
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
